That customer who refused to pay because I fixed his fridge in 5 minutes
Had a call last Tuesday in Austin for a fridge not cooling. Got there, found the condenser fan blade was just stuck on a bit of ice from a slow defrost drain. Took me maybe 5 minutes to clear it with a heat gun and some compressed air. Guy looked at his watch and said "$89 for 5 minutes? That's robbery." Tried explaining he was paying for the knowledge, not the time, but he wasn't having it. Ended up calling his wife and she actually apologized for him and paid me. Anyone else run into people who think you should only charge by the hour?