Read somewhere that written letters get routed to a different dept than phone calls, so you actually reach people who can make real decisions instead of reps reading off a script. Sounds like that money order gave them a reason to actually open your file too lol. Writing stuff down always seems to hit different than sitting on hold for an hour.

Man, a buddy of mine got the same crap from his brother in law last Christmas. His brother in law said the exact same thing, word for word almost, and my buddy just laughed it off. Then a year later the guy's console couldn't hold 60 fps on a new game while my buddy was running it at 144 on max settings. The console is locked to whatever the maker decides, but a PC lets you fix weak spots over time instead of buying a whole new box. So no, you didn't build a console, you built the thing consoles wish they could be.