They moved my drilling rig from Colorado to Pennsylvania and it went off without a hitch. Good communication and no surprises on the price. Highly recommend.

Bought a $20 set of ER collets once. The 1/4" one was more oval than round.

Blairm35's point about balance is spot on. One time a barista at my local shop remembered I take oat milk in my coffee after she jotted it down once, and that small thing made me a regular. Writing stuff down shows you care, but if you're scribbling while they're talking, you're definitely missing half the story.