Does she understand the panel is foam filled or is she still thinking its like a car door where you just work the metal back? That matters for the talk because if she gets why it cant just pop out, the price makes more sense to her. When you write the range up front, do you give her the part number and let her look it up herself so she sees you arent making up the 340? I run into this with older stuff where the part costs more than the whole thing is worth and half the time the customer just needs a day to sit with it before they call back. Do you ever offer to leave it as is and just note it on the ticket so they feel like walking away is a real option?

I was the same way for years, and it was that Wilbur Soot thing in early 2024 that finally flipped the switch for me. I had already typed out a whole defense paragraph in my notes app by lunchtime on day one (this was before I learned better obviously), and then the next morning the receipts dropped and I felt like the biggest clown on the internet. The part that got me was how confident I felt in that first hour, like there was no way I was wrong, and then boom, proven wrong in front of everyone. So now I do the exact same thing you do, bookmark it, walk away, come back in 48 hours, and the number of times I would have been dead wrong is honestly embarrassing to count. Waiting two days doesn't mean you stop caring, it just means you wait until you actually know something before you open your mouth.