Found out most people think the worst customer service is from big box stores, but my data says otherwise
Honestly, I was reading a report from the Better Business Bureau last month and it surprised me. It said that in 2023, the highest volume of unresolved complaints per capita was actually against local utility companies, not retail chains. Tbh, I always blamed the big guys too, but the stats show a 22% higher complaint rate for things like water and power providers in my state. Ngl, it made me rethink my own gripes with the cable company versus the hardware store. Has anyone else had a way harder time getting a real person on the line with a local service provider compared to a national retailer?