Sounds like his water heater decided to go out with a bang, literally! Bet his heart skipped a beat when that thing popped. At least he got a dramatic story out of it, even if his wallet is crying now. Next time he hears a groan, he'll probably run for the hills!

Wait, ninety hours a year? That math is actually insane when you put it that way. I never added it all up like that before. Makes the weekly method sound way smarter.

My buddy at a call center would track his average handle time and try to beat it by 10 seconds each week. Same idea, but with numbers only he saw.